Frequently Asked Questions (2024)

FAQs

Frequently Asked Questions? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.

FAQ stands for 'Frequently asked questions', with the plural being implicit in the acronym FAQ. But it is common to see the word 'FAQs' being used, which treat the word FAQ as an object in itself, and an s being added to its end in order to pluralize it.

/ˌefˌeɪˈkjuː/ uk. /ˌefˌeɪˈkjuː/ abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

This is because: They are not a helpful way of structuring and providing information. People don't navigate websites looking for FAQs. They scan a page for words or links that work towards their aims.

What can I say instead of FAQ? ›

Benefits of a FAQ Page

Customers can easily find answers to their questions about your product or business all on their own. However, FAQ pages don't need to be entirely made up of customer service questions. Helping your customers navigate your site and make decisions is more than just addressing common questions.

In this case, “frequently-asked questions” would require a hyphen, since “asked” is the past participle of the verb “to ask”, whereas “frequently upsetting incidents” would not use a hyphen, because “upsetting” is the present participle (not the past participle) of the verb “to upset”.

What is an FAQ page? A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers' most common questions and is useful at all stages of the customer journey.

Most companies have an FAQ — or Frequently Asked Questions — page on their website. This page includes a series of questions that are commonly asked by customers and cover topics including product or service usage, business hours, prices, and more.

The FAQ format is straightforward — it should include your customers' most asked questions, written from the point of view of your customer. Some pro tips to keep in mind when writing your FAQ page: Look at your competitors' FAQ landing pages. Chances are, their customers are asking similar questions to yours.

That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.