FAQs
Status Center
- Sign in to xfinity.com.
- Once signed in, click the Account icon and then click Support.
- Scroll down to Common Solutions and click View Status Center.
- A banner at the top of the page alerts you to outages in your area, along with all the devices associated with your account.
Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center. If your services all show a green status, there are no reported outages in your area. If you're a Comcast Business customer, go to our Service Status Center to check your service health.
Why does Xfinity go down so much? ›
Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.
How do I speak to a live person at Xfinity? ›
How To Contact Xfinity
- Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103.
- 1-800-xfinity (1-800-934-6489)
Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.
Why does Xfinity have random outages? ›
This happens most often when: there is an issue with Comcast's Internet infrastructure; network is overloaded, especially Wi-Fi. This happens in crowded areas – on the street, stadiums, concerts, etc.
How do I refresh my Xfinity signal? ›
Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.) Highlight the System Refresh tile, and press OK.
How do I get my Xfinity service back on? ›
Reactivate your service today." To begin the payment process, you must enter either the telephone number associated with the account or the account number itself, then select Continue. You will automatically be billed the amount owed, and your services will be restored.
How do I get my Xfinity internet to work again? ›
Check for local outages using the Xfinity Status Center Outage Map. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment. Unplug your equipment, wait one minute and then plug it back in.
Is Xfinity losing customers? ›
Customers are continuing to jump ship from cable TV, and Comcast is facing the aftermath of it as it has lost roughly 389,000 TV subscribers in the last few months of 2023, according to its fourth-quarter earnings report.
Xfinity is a cable internet network. A cable network is built around neighborhood-wide nodes, so your connection can slow down when too many users use the internet at the same time. Thankfully, Xfinity applies new tech upgrades to its network, which highly minimizes this type of cable-specific internet congestion.
Why is Xfinity signal breaking up? ›
Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.
How do you get straight to a representative? ›
If the automated message asks you to dial a number, press "0" once or 20 times. You can also wait for the call to direct you to an operator. If the message asks you to speak into the microphone, say "I would like to speak to a person" or "complaint." If that doesn't work, mumble until it sends you to customer service.
What number is 1 800 266 2278? ›
YOU HAVE THE RIGHT TO TERMINATE YOUR AUTHORIZATION AT ANY TIME ONLINE BY LOGGING INTO YOUR ACCOUNT AT CUSTOMER.XFINITY.COM AND TERMINATING AUTOMATIC PAYMENTS OR BY CALLING YOUR LOCAL COMCAST OFFICE AT 1-800-266-2278 AND TERMINATING YOUR AUTHORIZATION WITH A COMCAST CUSTOMER ACCOUNT EXECUTIVE.
Does Xfinity have a 55+ plan for seniors? ›
Xfinity does not offer senior discounts. But it does offer bundle deals and some handy features that set it apart for older adults.
How do I check my Xfinity network? ›
How to perform a full network test
- Sign in to the Xfinity app with your Xfinity ID and password.
- Select WiFi from the bottom of the app.
- Select Run a test.
- On the Full Network Test tile, select Run a Test. You can also get to this section by selecting View WiFi equipment from the WiFi tab. Then, select Internet Health.
View your connection status, fix service issues, and check for local Comcast outages.
Why is my Xfinity cable not working? ›
Troubleshooting steps
Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations.
Is Comcast the same as Xfinity? ›
Are Xfinity and Comcast the same thing? At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.
