The confusing craze for Crumbl Cookies (2024)

Crumbl cookies are worth trying once, maybe a few times, but is it actually the world’s best?

The confusing craze for Crumbl Cookies (1)

Cookies are great treats. They don’t require a fork like cake, can’t melt like ice cream and make drinking a glass of milk an even more delicious endeavor. Cookies also offer variety. For example, people can buy a pack of Oreos or make their own batch of chocolate chip at home. Or, for those who lack patience, cookie dough is practically just as good as the finished product.

Not to mention, cookies hold cultural weight as well. They’re what keeps Santa motivated, thus keeping Christmas alive. They’re one of the best snacks I’ve received from a hotel after a day spent traveling. The smell of fresh cookies straight out of the oven is overwhelmingly nostalgic for plenty of people. So, if offered the chance to try the “world’s best chocolate chip cookie,” most people would understandably accept and expect something irresistibly good: a cookie with the perfect taste, texture and chocolate chip-to-dough ratio.

Although Crumbl Cookies, the popular cookie-making company, makes this claim, both my grandma and I questioned its validity after we tried it for the first time. Since its creation in 2017, Crumbl Cookies has been on a steady incline. Being from the Cache Valley myself, I remember when the very first Crumbl store opened in Logan, Utah. From an outside perspective, not much has changed about the cookie company.

Crumbl’s cookies were and still aren’t that cheap. They’re undoubtedly above average, but nowhere near the best I’ve had. In fact, my grandma and I agreed that the chocolate chip cookies she made on Sundays were just as good, if not better, than Crumbl’s. Though some things about Crumbl keep customers coming back for cookies time and time again. The quick service, fresh lineup of cookies each week and the pink box they’re packaged in all make Crumbl feel like they’re providing you with more than just a sweet treat—they’re providing you with an entire cookie experience.

There’s no denying Crumbl’s success. At this point, a Crumbl store can be found in all 50 states. They brought in more than $1 billion in sales in 2022. And they recently partnered with popstar and Gen Z icon Olivia Rodrigo to promote her own type of cookie. For those who enjoy stopping by Crumbl, by all means, don’t let me stop you from continuing your cookie consumption. If you have the cash to spare, spending it on cookies is completely fair.

However, the bottom line is that Crumbl’s customers aren’t paying for the world’s best cookie. They’re paying for the pink box, the rotating menu and the experience of getting a pretty good cookie on demand. For those who haven’t had Crumbl Cookies yet, it’s definitely worth a try and perhaps a few visits after that. But is it worth frequenting? I don’t think so.

Herman Roberts can be reached at [emailprotected]

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The confusing craze for Crumbl Cookies (2024)

FAQs

What is the issue with Crumbl Cookies? ›

Per a press release obtained by ABC4, an investigation found that the franchises in question allowed young employees, "many 14 and 15 years of age," to work more than the law permits or in "hazardous or prohibited occupations." Additional violations included minors operating dangerous machinery, like ovens, and working ...

Why do people not like Crumbl Cookies? ›

These cookies fall squarely under that title of “viral sensation.” They are often dragged for their doughy, cakey texture, their sometimes questionable flavors, and, most often, for being far too sweet—they are topped with frosting after all.

What is the hype about Crumbl Cookies? ›

The quick service, fresh lineup of cookies each week and the pink box they're packaged in all make Crumbl feel like they're providing you with more than just a sweet treat—they're providing you with an entire cookie experience. There's no denying Crumbl's success.

Is crumbl cookie losing popularity? ›

Crumbl's average unit volumes and average store profitability both declined last year. By growing units so quickly, however, the brand has spread demand for cookies among a larger number of locations. And it has opened the door to troubled locations. The worst performing location lost $241,554 last year.

What is the lawsuit against Crumbl? ›

Cookie maker and bakery franchise chain Crumbl LLC shared the financial information of consumers with its payments processor Stripe Inc. without their consent in violation of the California Invasion of Privacy Act, a proposed federal class action said.

Why not to eat Crumbl cookies? ›

Corn Syrups (High Fructose Corn Syrup): This is a major source of added sugar and contributes to the high calorie and sugar content of Crumble cookies. Excessive sugar intake is linked to weight gain, blood sugar issues, and increased risk of chronic diseases.

What is Crumbl Cookies most popular flavor? ›

Some of the most popular Crumbl cookie flavors include the Honey Cake with Teddy Grahams and Birthday Cake. In recent weeks, some of Crumbl's featured recipes include S'mores, Snickerdoodle Cupcake, Iced Oatmeal, Raspberry Danish, Cookie Butter Lava, Cotton Candy, Dulce de Leche, Brookie, Oatmeal Raisin, and more.

Why did Crumbl get so popular? ›

Crumbl's social media following currently tops 16 million followers across platforms. It has become particularly popular on TikTok, with more than 7 million followers and a viral hashtag, ”#TasteWeekly.” TikTokers use it to post reviews, both positive and negative, of Crumbl's cookie flavor drops.

Are Crumbl Cookies underbaked? ›

Our cookies are meant to be crispy on the outside and gooey on the inside but not undercooked. If your cookies seem undercooked, please contact Customer Assist using the chat bubble 💬 at crumblcookies.com/contact.

Who is Crumbl Cookies biggest competitor? ›

Crumbl Cookies's alternatives and competitors. See how Crumbl Cookies compares to similar products. Crumbl Cookies's top competitors include Love&Cookies, Tiff's Treats, and Fancypants Baking Co.. Love&Cookies operates as a gourmet cookie company.

Why is Crumbl Cookie getting shut down? ›

A slowdown at Crumbl Cookies caused the store to close seven locations last year and additional stores in 2024. The popular sweet treat store recorded a notable drop in average revenue and net profit in the past year, QSR reported.

Are Crumbl Cookies made in house? ›

Food Allergy Warning:Our cookies are made onsite and may come into contact with different allergens during production. Please be advised that any of our products may contain allergens including peanuts, tree nuts, milk, eggs, wheat, soy, and sesame.

Why is Crumbl cookie getting shut down? ›

A slowdown at Crumbl Cookies caused the store to close seven locations last year and additional stores in 2024. The popular sweet treat store recorded a notable drop in average revenue and net profit in the past year, QSR reported.

Is Crumbl in trouble? ›

Follow employment law

Last year, the Department of Labor accused Crumbl of violating child labor laws. You may think no one will notice or that it's not a big deal, but follow employment law and double-check with a qualified employment attorney if you're not certain.

Why did Crumbl sue Crave cookies? ›

The lawsuit against Crave Cookies claimed trademark infringement, per KSL TV 5 . The suit said, “Crave deliberately adopted the Infringing Trade Dress knowing and intending that the relevant public, including consumers, would likely be confused, thereby unfairly diverting sales from Crumbl to Crave,” per KSL TV 5.

Is Crumbl losing money? ›

Its Item 19 reports average store revenue last year from 571 stores was $1.16 million, down from 2022's $1.8 million. That's a 37 percent decrease year over year. This is the first year Crumbl's AUVs declined, according to previous FDDs. The 2022 AUV included 324 units that were open the entirety of the year.

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